1. Eligibility for Returns
You may return any Mens Automatic, Mens Classic, or Mens Crystal watch purchased from our website within 30 days from the date of delivery for a full refund or exchange, provided that the following conditions are met:
- The product must be in its original condition (unworn, unused, and undamaged).
- The watch must be returned with all original packaging, including boxes, tags, and any accessories that came with the product.
- Proof of purchase (order confirmation or receipt) is required.
2. How to Return Your Item
To initiate a return, please follow these steps:
- Contact our Customer Service: Send an email to admin@himori.xyz or use the contact form on our website within 30 days of receiving your order. Include your order number and the reason for the return.
- Get Return Authorization: Our customer service team will provide you with a return authorization number and detailed instructions for shipping the item back to us.
- Ship the Product: Carefully package your item in its original packaging and ship it back to us at the address provided. Please use a trackable shipping method to ensure the item reaches us safely.
Note: Return shipping costs are the responsibility of the customer unless the return is due to a mistake made by us (e.g., defective or wrong item).
3. Refunds and Exchanges
Once we receive your returned item and confirm that it meets the conditions outlined above, we will process your return as follows:
- Refunds will be issued to the original payment method within 7-10 business days.
- If you choose to exchange the item, we will ship the replacement item to you at no extra charge.
4. Non-Returnable Items
The following items cannot be returned:
- Watches that have been worn, used, or show signs of wear.
- Products that are returned without the original packaging or any accessories.
- Any items purchased from sale or clearance sections.
5. Damaged or Defective Items
If your watch arrives damaged or defective, please contact us immediately at admin@himori.xyz with clear photographs of the item and the damage. We will offer a replacement or a full refund, depending on availability and your preference.
6. Contact Us
If you have any questions about our return policy or need assistance with your return, feel free to reach out to our customer service team at admin@himori.xyz.
We appreciate your business and strive to provide you with the best shopping experience. Thank you for choosing Himori.xyz!